Thank you for your business! We want you to be completely satisfied with your purchase. If you are not satisfied with your order in any way, we are here to help. Please review our Refund and Return Policy below.
- Returns
Return Eligibility: You may return an item within 7 days of receipt. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. The following types of items are not eligible for returns, including:
Opened, used products.
Return Process: To initiate a return, please follow the steps below:
Contact our customer support team at help@pulliter.com or +1 458-902-9970 to request a return authorization.
Once authorized, please package your item as securely as possible in its original packaging.
Ship the item to the address provided by our customer service representative.
- Refunds
Processing Time: Once we receive your item and confirm its condition, we will process your refund. It may take 5-10 business days for the refund to be reflected in your account, depending on your bank or payment method.
Refund Method: Refunds will be made to the original payment method used for your purchase. You will be notified once your refund has been processed.
Shipping: Please note that shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted from your refund amount unless the return is due to our error (for example, the wrong item was sent or the product was defective).
- Exchanges
If you need to exchange the same item due to a defect or other issue, please contact our customer service team at [your email address].
For exchanges due to size or color changes, you may need to return the original item and place a new order for the required item.
- Delayed or missing refunds
If you have not received your refund, please check your bank account again.
Then contact your credit card company as it may take some time for your refund to be officially credited.
If you have done all of the above and still have not received your refund, please contact us. - Damaged or defective items
If the item you received is damaged or defective, please contact us within 7 days of receipt. We may ask you to provide photos of the damage for our records. We will refund or replace the item at no charge to you. - Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
Email: help@pulliter.com
Phone: +1 458-902-9970 - Changes to this Policy
We reserve the right to update or modify our Refund and Return Policy at any time. Please review this policy regularly for any changes.
